Patient Guide
We are committed to your care.
Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.
Privacy Practices Patient Rights & Responsibilities Concerns About Your Care
Fast facts about your stay.
Support for Caregivers
We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.
Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.
What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:
- What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
- What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
- What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.
If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network
Facts About Your Stay
ATM
For your convenience, an ATM is located on the first floor between the gift shop and main lobby.
Bedside Shift Report
We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.
Bedside Technology
During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.
Cafeteria
Location: First Floor
Hours:
Breakfast: 6:30 a.m. to 9:00 a.m.
Lunch: 10:30 a.m. to 1:30 p.m.
Weekends: Closed
All visitors are welcome to dine in the cafeteria. Paris Coffee Co. is located in the main lobby on the first floor.
Calling Your Nurse
Your room is connected to a centralized patient representative via an intercom system. To call for assistance, press the NURSE call button located on your hand-held remote. If you have any questions on how to use the call button, ask a staff member to show you.
Concerns About Your Care
Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:
The Texas Department of State Health Services
1100 W. 48th St.
Austin, TX 78756
512.776.7111
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”
Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. For help, contact: Case Management at 903.737.1433.
Gift Shop
Our gift shop is located on the first floor just past the main lobby. In addition to gifts, snacks and beverages are sold here.
Hearing Impaired
We offer video-interpreter services to aid hearing-impaired patients and patient caregivers.
Interpreters
In order to be sure we can always communicate effectively with our patients and patient caregivers, even when language barriers exist, we use a language service. Services are provided via telephone and video. For more information on these services, visit Limited English Proficiency (LEP) Services.
Medicines
Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.
Pastoral Care
As a part of our commitment to meet the unique healthcare needs of our patients, chaplains are available to offer guidance and spiritual preferences.
To contact a chaplain, ask any staff member, or dial 0 and ask for the chaplain to be paged.
We also maintain a database of contact numbers for more than 300 churches of various denominations and their pastors here in Northeast Texas and Southeast Oklahoma. We can assist you in making those contacts.
Personal Belongings
Please give valuables such as money, jewelry, or medicines to your family, or ask security to lock them up for you. If you have dentures, use a denture cup or ask staff for one. Don't place them on trays or wrap them in napkins. Be sure to use an eyeglasses case for your glasses. Before you leave, check the room carefully for personal items. Paris Regional Health is not responsible for lost or stollen items.
Public Restrooms
For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.
Rapid Response
You can call a rapid response team to respond if your condition worsens and you do not get the immediate care you need. Dial 7777 to request this special service.
Smoking
Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on PRH property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.
If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.
TV
Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.
Vending Machines
Here you can find beverages and snacks 24 hours a day.
Locations:
- Back Entrance - first floor
- Women and Children's waiting room - second floor
- Emergency Department waiting room - second floor
- ICU waiting room - second floor
- Visitor lobby (waiting room) - fifth floor
Visiting Hours
To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time. Please talk to your nurse about updates to the visitor policy.
General Hours: 8:00 a.m. to 8:30 p.m. Note: Patients have the right to choose to receive visitors at any time during their stay.
Women and Children’s Unit: 8:00 a.m. to 8:30 p.m. with restrictions from 2:00 p.m. to 4:00 p.m. for quiet time. Visitors should stop at the Patient Response Center in the lobby of the unit (second floor) to get a visitor’s badge. Please use special caution and do not visit if you have recently been sick or currently have symptoms of illness.
Intensive Care Unit: Two visitors at a time will be allowed. Only one overnight visitor will be allowed per patient. Children under age 12 are not permitted in the ICU. Please use special caution and do not visit if you have recently been sick or currently have symptoms of illness.
Wi-Fi
Free wireless Internet access is available throughout Paris Regional Health via the wireless network called "PRMCGUEST". This is a non-secure computer network that is separate from the hospital's secure internal network.